Return Policy
Thank you for choosing LUMINWELL MERCHANDISE GROUP LLC.
We are committed to providing a satisfying shopping experience. If the daily use products you purchased (including bath towels, paper cups, combs, and ceramic bowls) do not meet your expectations, you may request a return in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving the merchandise.
To initiate a return, please contact us via email within the return period and provide the following information:
Order number;
Product details;
Reason for return;
Photos of the product (if applicable).
Requests submitted after the return period may not be accepted or processed.
- Returns of Opened Items
We accept return requests for items that have been opened.
Even if the packaging has been opened, customers may still contact us to request a return, provided the item meets the return criteria.
To ensure smooth processing of the return:
The item must remain intact;
The item must be free from man-made damage;
Any accessories included with the item must be returned;
The item must not have sustained severe damage that would prevent resale.
Items that have been partially used, damaged, or rendered unsellable due to improper use may not be eligible for return.
- Return Criteria
Return requests may be submitted for items in the following situations:
Dissatisfaction upon receipt;
Significant discrepancy between the item and the order description;
Receipt of the wrong item;
Issues caused during shipping.
Returned items are subject to inspection and verification.
- Return Process
Please follow these steps before requesting a return:
Step 1: Contact Us
Please send an email to:
Please include your order information.
Step 2: Obtain Return Address
Upon receiving your return request, we will provide you with the designated return address.
Please do not ship the item back without prior confirmation, as this may affect the processing of your return.
Step 3: Ship the Item Back
Ship the item to the provided return address and retain the shipment tracking information.
5. Return Address
Address: 8207 CHERRYSHIRE CT, HOUSTON, TX 77083
- Return Shipping Costs
Product Quality Issues or Order Errors
If the return is due to the following reasons:
Item damaged;
Incorrect item received;
Product quality issue;
We will assist in handling the associated return costs based on the specific circumstances.
Returns for Non-Quality Reasons
If a customer returns an item for personal reasons, such as:
Dislike of the product;
Purchased by mistake;
Change of mind;
Return shipping costs are generally borne by the customer.
- Refund Processing
Once we receive the returned item and complete the inspection, we will process the refund within 3–5 business days.
The refund will be issued to the customer’s original payment method.
The time it takes for the refund to appear in your account may vary depending on the processing times of the bank or payment provider.
- Exchange Service
Currently, we primarily offer return and refund services.
If you wish to exchange an item, please contact us first; we will assist you based on current inventory availability.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it; in this case, you may apply for a return in accordance with our return policy after receiving the item.
- Contact Us
If you have any questions regarding our return policy, your order, or after-sales service, please contact us:
Company: LUMINWELL MERCHANDISE GROUP LLC
Address: 8207 CHERRYSHIRE CT, HOUSTON, TX 77083
Email: [email protected]
Thank you for choosing LUMINWELL MERCHANDISE GROUP LLC. We are committed to providing you with a convenient and worry-free shopping experience.